virtual's blog | The Virtual Business Centre | Inbound and Outbound Telephone Services

virtual's blog

February 2017

Early Spring and traditionally a time for spring cleaning and new beginnings and it’s no different in the business sector. Clean data is one of the most valuable resources a company can have and a skilled call centre can help you maintain your customer data. Bad data gives your customers the wrong impression, incorrect emails, addresses and misspellings of names all contribute to wrongly communicate that a company may be unprofessional and slapdash in its dealings.

A good call centre can hugely impact how your company is perceived and lets your customers know how you value your interactions with them.

We were approached by a company who were looking to re-establish themselves within a market sector they had not been involved with for some time. The aim of the outbound call campaign was to contact previous suppliers and engage with them in their new partner programme. We made 5000 outbound calls and were able to triple the number of official partners creating a new revenue stream. Working closely with the company we trained our team of staff to understand the complexities of the products and services and therefore be as effective as possible when making the calls.

How to answer a telephone circa 1906!

When it comes to professional telephone answering, we feel we are top of the class - it's all about being clear and concise whilst engaging the caller - things have thankfully moved on a bit since this amusing advice was issued in the August, 1906 Pacific States Telephone & Telegraph Company directory for San Francisco, California .

How to Answer a Telephone Call circa 1906:

"Remove the hand telephone from the hook and say "Here is Main 297" (or whatever your number may be).
The party calling should say "Here is main 298," (or whatever the number may be).
Much friction and annoyance will be avoided if this simple plan is carried out."

Theo Paphitis #SBS - Small Business Sunday Statistics - 08/03/2015


Statistics for #SBS 08/03/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 148 (176)
17:31-18:00 164 (177)
18:01-18:30 154 (223)
18:31-19:00 186 (214)
19:01-19:30 211 (233)

Total Tweets - 863 (1023)

Unique Tweeters - 656 (680)

New to #SBS - 167 (167)

Most Tweets Per Tweeter - 8 (17)

Busiest Period 5 min period - 19:00-19:05 (18:20-18:25)

Max Tweets per 5 min period - 44 (46)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 01/03/2015


Statistics for #SBS 01/03/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 176 (255)
17:31-18:00 177 (231)
18:01-18:30 223 (252)
18:31-19:00 214 (215)
19:01-19:30 233 (421)

Total Tweets - 1023 (1374)

Unique Tweeters - 680 (730)

New to #SBS - 167 (210)

Most Tweets Per Tweeter - 17 (196)

Busiest Period 5 min period - 18:20-18:25 (19:10-19:15)

Max Tweets per 5 min period - 46 (101)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 22/02/2015


Statistics for #SBS 22/02/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 255 (165)
17:31-18:00 231 (194)
18:01-18:30 252 (230)
18:31-19:00 215 (170)
19:01-19:30 421
(192)

Total Tweets - 1374 (951)

Unique Tweeters - 730 (643)

New to #SBS - 210 (144)

Most Tweets Per Tweeter - 196 (90)

Busiest Period 5 min period - 19:10-9:15 (18:20-18:25)

Max Tweets per 5 min period - 101 (54)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 15/02/2015


Statistics for #SBS 15/02/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 165 (116)
17:31-18:00 194 (193)
18:01-18:30 230 (187)
18:31-19:00 170 (192)
19:01-19:30 192 (206)

Total Tweets - 951 (894)

Unique Tweeters - 643 (663)

New to #SBS - 144 (180)

Most Tweets Per Tweeter - 90 (13)

Busiest Period 5 min period - 18:20-18:25 (18:50-18:55)

Max Tweets per 5 min period - 54 (46)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 08/02/2015


Statistics for #SBS 08/02/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 116 (227)
17:31-18:00 193 (232)
18:01-18:30 187 (217)
18:31-19:00 192 (206)
19:01-19:30 206 (227)

Total Tweets - 894 (1109)

Unique Tweeters - 663 (734)

New to #SBS -180 (239)

Most Tweets Per Tweeter - 13 (43)

Busiest Period 5 min period - 18:50-18:55
(18:20-18:25)

Max Tweets per 5 min period - 46 (51)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 01/02/2015


Statistics for #SBS 01/02/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 227 (135)
17:31-18:00 232 (128)
18:01-18:30 217 (162)
18:31-19:00 206 (136)
19:01-19:30 227 (167)

Total Tweets - 1109 (728)

Unique Tweeters - 734 (558)

New to #SBS - 239 (120)

Most Tweets Per Tweeter - 43 (19)

Busiest Period 5 min period - 18:20-18:25 (18:10-18:15)

Max Tweets per 5 min period - 51 (40)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 25/01/2015


Statistics for #SBS 25/01/2015

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 135 (166)
17:31-18:00 128 (155)
18:01-18:30 162 (155)
18:31-19:00 136 (109)
19:01-19:30 167 (138)

Total Tweets - 728 (723)

Unique Tweeters - 558 (514)

New to #SBS - 120 (128)

Most Tweets Per Tweeter - 19 (32)

Busiest Period 5 min period - 18:10-18:15 (17:25-17:30)

Max Tweets per 5 min period - 40 (46)

What is #SBS

#SBS or Small Business Sunday is 2hrs 30 minutes of small businesses tweeting @theopaphitis on a Sunday starting at 17:00 and finishing at 19:30. Theo will review the tweets and RT his top 6 on Monday evening at 8pm.

Remember all tweets must be @theopaphitis and include #sbs.

Theo Paphitis #SBS - Small Business Sunday Statistics - 18/01/2015